Have a question?
Frequently Asked Questions
Please see below for answers to common questions from customers
Does the polish really change colour in the sun?
Yes! BYBU nail polish reacts to UV sunlight - it instantly changes colour when you go outside.
It looks clear inside and magically changes to bright pink outside.
Is BYBU gentle enough for kids?
Yes. BYBU is designed for young nails (ages 4-14).
It's formulated carefully with gentle ingredients and is age-appropriate.
How do I remove it?
Easy! Just use a nail polish remover.
No special products needed.
What happens if my order arrives faulty, damaged or incorrect?
We will happily fix it.
Email hello@bybu.co.nz within 7 days with:
- Your order number
- Photos of the issue
You’ll be offered your choice of:
✅ Replacement
✅ Refund
✅ Store credit
We may not need the item returned - we’ll let you know when you contact us.
How do I return a faulty or incorrect item?
Just email us at hello@bybu.co.nz with your order number and a photo of the issue, and we’ll guide you through the next steps.
Can I return opened products?
No - for hygiene reasons we cannot accept opened or used products for return or exchange.
What about gift cards, freebies or sale items?
These cannot be refunded for change of mind.
If they are faulty, of course, we’ll help.
How long will shipping take?
NZ delivery is typically 2-4 business days with tracking.
Do I have legal consumer rights?
Yes - this FAQ doesn’t affect your rights under the Consumer Guarantees Act (NZ) or Australian Consumer Law.
We always want to do right by you.